Our beloved regular guest house has had to shut down, and so we had to find alternative accommodation for our most recent stay in Cheltenham. We chose this particular Premier Inn, since the pub is on my old stomping ground (I used to live just up the road), and so I thought I knew the pub, and the hotel was pretty reputable as far as I was aware.
Big mistake. Huge!
We were greeted at reception by a young girl with slugs for eyebrows (a local thing, according to my niece) and as soon as we went through from there to the main corridor we could smell a mixture of blocked drains, dirty toilets, hospital and nursing home. The room appeared to be clean, however (aside from hairs in the bath that we planned to report the next morning, since nobody was manning the desk when we headed back out), and so we forgot about it and headed off to my Mum’s for her birthday. We initially didn’t like the place, but we didn’t expect to when we miss Hope Orchard – and we certainly didn’t expect the friendly and personal touch that we’ve always had from there. We put it down to just missing the place we’ve always stayed at.
We were wrong.
I won’t say that it was the hotel that made me sick because I can’t prove it, but after a lovely meal I was violently ill at my Mum’s house, when I had felt just fine on the journey over. Before the part where I was sick I was aching all over, I was sweating, and my ears were especially sensitive (I ended up shouting at my niece to tone it down, and I feel awful for that – I’m actually partially deaf and wouldn’t usually notice, but on Friday night all of me was so sensitive that I could have heard a flea fart and been triggered by the sound). Anyway, we dropped T home as promised, and arranged to meet up with her on Sunday.
We went back to the hotel for the night… and that is when we noticed the stench.
The duvet stank of urine, and there was nobody to complain to because all the staff had gone home. Sorry, but you have cleaning staff that should have cleaned the room… and you’re giving us a duvet and cover that have obviously not been cleaned and stink of pee? I spent half the night on the truckle bed, and only got into the main bed again because I was cold.
We complained the following morning, after eating the worst excuse for a cooked breakfast that we have ever encountered. How the hell do you make bacon soggy? Why was the sausage smaller than my thumb and tasting of cardboard? Why was the egg swimming in grease? It was only the two of us in for breakfast at the time, and so there was no excuse to rush it. Actually, we were both alarmed by the speed in which breakfast was brought out; we’re used to waiting for longer than ten minutes for a breakfast that is perfectly cooked – and this wasn’t. That’s a food poisoning case waiting to happen to someone if they keep that up!
We grabbed my Mum on our way to visit my Gremlin. She could see that I still really wasn’t well. As it happens, I was sick while we were there – and I do blame the greasy, nasty breakfast for that. I had to reassure Rhys that I was okay, as he was worried. I don’t like for my son to be worried about me.
At least the stinking duvet and duvet cover had been changed when we got back to our room. All I wanted was to lie down, so that really was a blessing. Really though, it shouldn’t have been filthy in the first place. I’d already left a Tripadvisor review prior to speaking to front desk because I really was so bloody disgusted – and now they’re butthurt with me because I reviewed them before they could rectify the problems that shouldn’t have been there in the first place. Boo hoo; give me a clean bed and you won’t have me reviewing you on Tripadvisor at all, unless you are supremely good or bad. In response to previous reviews, they admit that the rooms are only cleaned every four days or so. And our bath had scratches in it, which will collect germs. They admit to the scratches in the bath, so you can probably understand why I wouldn’t use the bath or shower. Just… ew.
Were you planning to use a Premier Inn? Don’t. Find a nice B&B or a Travel Inn, instead. Gordon Ramsey would have a field day on this dump.
Yes, I have sent a complaint to the main website.